FAQs

FIT AND SIZING

Our premium unisex t-shirts fit true to size. Hoodies are a unisex fit and are true to size. 

SHIPPING

When will my order ship?

If your item is in-stock at our local store, it will ship the next business day. If it needs to be made it will ship within 7-10 business days. If you have any questions or concerns please contact Megan at orders@rddok.com

RETURN & EXCHANGE POLICY

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt. We will issue a full refund or exchange the item for a different size / color if preferred. However delivery charges are only refundable if you have cancelled your entire order within the 7 day cooling-off period or where the goods are faulty and a refund is made.

Please Note:
 
We cannot accept returns or exchanges of items that have been washed or soiled.
We cannot accept any items covered in human or pet hair.
We cannot accept any items with distinct odors.
If an item is no longer sold on our website it cannot be returned for an exchange or refund.
 
Also:
 
The customer is responsible for making sure the items are returned to us safely. If you are returning any items please make sure you send it tracked/recorded, as we are not liable for your goods getting lost on the way back to us.

The customer is liable for the cost of returning the item unless it’s faulty and in that case we will reimburse the cost of postage.

​

If the item you received is faulty, please contact us at orders@rddok.com with your order number, your name and address, details and photos of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.